We Are Jude logo
We Are Jude logo

All articles



My order hasn't arrived, what do I do?

If your order hasn't arrived within 5 buisness days, please email [email protected] where one of the team will be more than happy to help.    Please note that Royal Mail plans to go on strike on 26 and 31 August and the 8 and 9 September 2022. As J

How do I cancel my order?

You can cancel an order that hasn't been dispatched by emailing [email protected].  Please note all orders are dispatched daily from the warehouse at 1pm. If your order has been dispatched we will not be able to cancel the order, you will need to f

Where can I add a discount code?

You can apply a discount code at checkout

Will I be charged VAT?

All day pads, Everyday liners & Leak- proof pants Incontinence products purchased for personal use are zero rated for UK VAT. Therefore you won't be charged VAT on these items. Bladder Strength SupplementsSupplements are not VAT exempt, therefore pri

What payment options are available?

You can pay via all major debit and credit cards, as well as Apple Pay and Google Pay.

Can I order without creating an account?

You can checkout as a guest, however we would recommend creating an account for a faster and easier checkout experience -  this will also help for future orders you make.  In order to start a subscription you will need to create an account.