We want you to be overjoyed with your Jude purchase. But, if something's not quite right and you wish to return an item, please follow these simple steps so our team can assist you promptly.

We want you to be overjoyed&#xA0;with your Jude purchase. But, if something&apos;s not quite right and you wish to return an item, please follow these simple steps so our team can assist you promptly. Please note that we can only accept unused, unopened goods. Initiating a Return:&#xA0;Returns must be initiated by completing the returns form within 14 days of delivery, and products must be returned in perfect condition, including original packaging. Step 1 - <a href="https://form.typeform.com/to/zKrtyNVL?typeform-source=help.wearejude.com" rel="noopener noreferrer" target="_blank">Returns Form</a>:<ul><li style="font-size: 18px;">Fill out the online Returns Form* <a href="https://form.typeform.com/to/zKrtyNVL?typeform-source=help.wearejude.com" rel="noopener noreferrer" target="_blank">here</a> to start the returns process. If this form is not completed, we won&apos;t be able to process your return or issue a refund.</li><li style="font-size: 18px;">You&apos;ll need your 5-digit order number, which you can find on your Jude order confirmation email.</li><li style="font-style: italic; font-weight: bold; font-size: 18px;">*Please note: Complimentary accessories (e.g., Jude water bottles) are non-refundable.</li></ul> Step 2 - Return Package*:<ul id="isPasted"><li style="font-size: 18px;">Include your name and order number in the returns parcel. Without this information, your return won&apos;t be processed, and a refund cannot be issued.</li><li style="font-size: 18px;">Fold and place the product in the original packaging with labels attached and the leaflet included.</li><li style="font-size: 18px;">Send your parcel back to us and retain a copy of your proof of postage. (In the unlikely event our warehouse team do not receive your return, we will require evidence of postage in order to issue a refund.)</li><li style="font-size: 18px; font-style: italic; font-weight: bold;">*Please note: We do not offer free return labels. All returns must be posted back to our warehouse address, which you can find at the end of the returns form in Step 1.</li></ul> Step 3 - Refund Processing:<ul id="isPasted"><li style="font-size: 18px;">Once our warehouse receives your items, your return will be checked in and processed within 3-5 business days.</li><li style="font-size: 18px;">After confirming the status of your return, we will issue you a refund, and send you an email to confirm this has been processed.</li><li style="font-size: 18px;">Note that it may take 5-10 business days for the refund to appear in your bank account. Refunds will be issued to the original payment method.</li></ul> Bladder Strength Supplements Subscription*:<ul><li style="font-size: 18px;">If you&apos;ve purchased a 3-month subscription, you can return it within 60 days, provided all three packets are unopened.&#xA0;</li><li style="font-size: 18px;">If you&apos;ve purchased a 1-month subscription, you can return it within 30 days, provided the packet is unopened.&#xA0;</li><li style="font-size: 18px; font-style: italic; font-weight: bold;">*Please note: we can only issue a refund for supplements where the packaging is sealed and secure. If your supplement packet has already been opened, we will be unable to issue a refund.</li></ul> Leak-Proof Underwear:For hygiene reasons, please ensure the underwear is:<ul style="font-size: initial;"><li style="font-size: 18px;">Clean and unworn*.</li><li style="font-size: 18px;">Not washed or damaged.</li><li style="font-size: 18px;">In sellable condition (original packaging, all labels attached, and leaflets included).</li><li style="font-size: 18px; font-style: italic; font-weight: bold;">*Always leave the hygiene label in place when trying on or returning the item.</li></ul>Remember, when trying on your Jude underwear:<ol><li style="font-size: 18px;">If you purchased a bundle of 3 pairs, open only one pack for fitting.</li><li style="font-size: 18px;">Try on Jude&apos;s Leak-proof Underwear with your own underwear or bikini bottoms to ensure the product suits your needs, before removing the hygiene label.</li><li style="font-size: 18px;">Keep the original packaging for potential returns.</li><li style="font-size: 18px;">Ensure all labels are intact and not removed.</li></ol> Thank you for choosing our products, and we appreciate your understanding of our return process. If you have any questions or you&apos;re unsure about your eligibility for a refund, please don&apos;t hesitate to contact our customer care team.

Returns Policy

We want you to be overjoyed with your Jude purchase. But, if something's not quite the right fit and you wish to exchange an item, please follow these simple steps so our team can assist you promptly.

We want you to be overjoyed&#xA0;with your Jude purchase. But, if something&apos;s not quite the right fit and you wish to exchange an item, please follow these simple steps so our team can assist you promptly. Please note that we can only exchange unused, unopened goods.Initiating an Exchange:&#xA0;Exchange requests must be initiated by completing the returns form within 14 days of delivery, and products must be returned in perfect condition, including original packaging. Step 1 -&#xA0;<a href="https://form.typeform.com/to/zKrtyNVL?typeform-source=help.wearejude.com" rel="noopener noreferrer" target="_blank">Returns Form</a>:<ul><li>Fill out the online Returns Form* <a href="https://form.typeform.com/to/zKrtyNVL?typeform-source=help.wearejude.com" rel="noopener noreferrer" target="_blank">here</a> to start the returns process. If this form is not completed, we won&apos;t be able to process your return or issue a refund.</li><li>You&apos;ll need your 5-digit order number, which you can find on your Jude order confirmation email.</li><li>Ensure you specify which size, style and colour you&apos;d like to swap for!</li></ul> Step 2 - Return Package*:<ul><li>Include your name and order number in the returns parcel. Without this information, we won&apos;t be able to process your exchange request.</li><li>Fold and place the product in the original packaging with labels attached and the leaflet included.</li><li>Send your parcel back to us and retain a copy of your proof of postage. (In the unlikely event our warehouse team do not receive your return, we will require evidence of postage in order to process an exchange.)</li><li style="font-style: italic;">*Please note: We do not offer free return labels. All returns must be posted back to our warehouse address, which you can find at the end of the returns form in Step 1.</li></ul> Step 3 - Exchange Processing:<ul><li>Once our warehouse receives your items, your return will be checked in and your exchange order will be processed within 3-5 business days.</li><li>We will send you an email update to confirm as soon as this has been processed for you.</li><li>It may take up to 10 working days to receive your exchanged item (depending on how quickly you&apos;re able to send the returned item back to our warehouse).</li><li>If your returned item(s) does not meet our return policy requirements, we cannot process an exchange, so you will need to order a new item on-site instead. We&apos;ll notify you in the rare case your return doesn&apos;t match our return standards, with instructions on what to do next.</li></ul> Exchanging Leak-Proof Underwear:For hygiene reasons, please ensure the underwear is:<ul><li>Clean and unworn*.</li><li>Not washed or damaged.</li><li>In sellable condition (original packaging, all labels attached, and leaflets included).</li><li>*Always leave the hygiene label in place when trying on or returning the item.</li></ul>Remember, when trying on your Jude underwear:<ol><li>If you purchased a bundle of 3 pairs, open only one pack for fitting.</li><li>Try on Jude&apos;s Leak-proof Underwear with your own underwear or bikini bottoms to ensure the product suits your needs, before removing the hygiene label.</li><li>Keep the original packaging for potential returns.</li><li>Ensure all labels are intact and not removed.</li></ol> Thank you for choosing our products, and we appreciate your understanding of our exchange process. If you have any questions, please don&apos;t hesitate to contact our customer care team at&#xA0;<a href="mailto:hello@wearejude.com">hello@wearejude.com</a>.&#xA0;

Exchange Policy

We Are Jude

Returns & Exchanges

Orders, Delivery & Returns

Why use the active ingredients pumpkin seed and soy germ extract?

How and when should I take the supplements?

Can I sample the supplements?

What benefits should I see from taking the daily supplements?

Do I need to take the supplements indefinitely?

Can men take the supplements?

How long until I see improvements after taking the supplements?

Can children take the supplement?

Will there be side effects from the supplements?

What ingredients are in Jude's Bladder Strength Supplements?

Are Jude supplements gluten free?

Are Jude supplements vegan?

Where can I read the research on the Bladder Strength Supplement?

How are Jude’s bladder care products clinically tested?

Who is on the Jude medical board?

Medical Board & Clinical Trials

Bisoprolol

Warfarin

Thyroxine

Other Medication & Jude Supplements

Parkinson's

UTIs

Urge Incontinence

Chronic Kidney Disease

Bladder Pain Syndrome

Mutiple Sclerosis

Menopause and HRT

Heart Failure

Previous Heart Conditions

A Prolapsed Uterus

Kidney Problems

Cancer and Hysterectomy

Diabetes

Autoimmune Thyroiditis

Medical Conditions & Jude Supplements

What are the potential issues with bladder medications?

Doxazosin

Desmopressin

Darifenacin

Duloxetine

Tolterodine

Oxybutynin

Solifenacin

Mirabegron

Bladder Medications and Side Effects

Bladder Strength Supplements

What is Tencel Modal?

What is the benefit of wearing these pants over pads & liners?

How do they save on landfill versus pads/liners?

What sort of times or occasions should I wear these pants?

Can I try for size and return?

How do you wash Jude's Leak-proof Pants?

Do you do different colours other than black?

Leak-proof Pants

Do I need liners or pads?

How many liners and pads come in a pack?

What are your pads made of?

Will you be offering longer pads in the future?

Bamboo Pads & Liners

Products

Cornus Officinalis

L-Methionine

L-Arginine HCL

Alpina Oxyphylla

Botanicals for Bladder Health

Bladder Care Handbook

GP Toolkit

Free Downloadable Resources

Bladder Care & Advice

When will my order arrive?

How much is delivery?

Do you ship internationally?

Delivery

My order hasn't arrived, what do I do?

How do I cancel my order?

Where can I add a discount code?

Will I be charged VAT?

What payment options are available?

Can I order without creating an account?

Orders

How do I amend my subscription date?

How do I update my address?

When will my next payment be?

How much is a  Jude subscription?

How do I cancel my Jude subscription?

I subscribed with PayPal - how do I cancel my Jude subscription?

Managing Your Subscription

Why do you need product testers at Jude?

What does product testing at Jude look like?

If I’m involved in testing product, will I be tied into anything?

Which Jude products might I be able to test in the future?

How can I get involved in product testing at Jude?

What will Jude do with my information and data?

Product Testing

What is the Jude community?

I don't experience bladder leaks, can I still join Jude and Friends?

What events do you host?

Jude & Friends

Jude & Friends Community

Who is Jude?

Do you have a newsletter?

What does 'community-tested' mean?

Who are your medical advisors?

Do you offer products for men?

How do I contact Jude?

Are Jude liners and pads vegan?

Where are Jude products designed and manufactured?

Does Jude have B-Corp status?

Is the Jude supply chain green?

Why does Jude use bamboo for liners and pads instead of cotton?

Sustainability

About Jude