We want you to be overjoyed with your Jude purchase. But, if something's not quite right and you wish to return an item, please follow these simple steps so our team can assist you promptly.

We want you to be overjoyed with your Jude purchase. But, if something&apos;s not quite right and you wish to return an item, please follow these simple steps so our team can assist you promptly. Please note that we can only accept unused, unopened goods.<hr><h3 dir="ltr" id="how-to-process-a-return-with-jude">How to process a return with Jude:</h3>If you want to process a return and receive a refund, please fill out this form:&#xA0;<a href="https://www.royalmail.com/track-my-return#/details/7692">https://www.royalmail.com/track-my-return#/details/7692</a>Here you will find all the information you need to generate your returns label or organise your collection. Please note, if you choose to generate a QR code, there can sometimes be a few minutes delay to receiving this via email so please allow up to 10 minutes for it to come through.Once your item has been collected or returned, please allow 3-5 working days for your refund to be processed. Refunds are always made to your original payment method and depending on your payment issuers policies, there may be a couple of days&#x2019; delay in being credited.The cost of your return will be deducted from your refund. We will deduct the charge from your original payment method upon return.&#xA0;We can only issue a refund for supplements where the packaging is sealed and secure. If your supplement packet has already been opened, we will be unable to issue a refund. You have 14 days from the day of delivery to return your item and request a refund.&#xA0;<hr><h3 dir="ltr" id="leak-proof-underwear">Leak-Proof Underwear:</h3>For hygiene reasons, please ensure the underwear is:<ul><li dir="ltr" style="font-size: 14px;">Clean and unworn*.</li><li dir="ltr" style="font-size: 14px;">Not washed or damaged.</li><li dir="ltr" style="font-size: 14px;">In sellable condition (original packaging, all labels attached, and leaflets included).</li><li dir="ltr" style="font-size: 14px;">*Always leave the hygiene label in place when trying on or returning the item.</li></ul>Remember, when trying on your Jude underwear:<ul><li dir="ltr" style="font-size: 14px;">If you purchased a bundle of 3 pairs, only open one pack for fitting.</li><li dir="ltr" style="font-size: 14px;">Try on Jude&apos;s Leak-proof Underwear with your own underwear or bikini bottoms to ensure the product suits your needs, before removing the hygiene label.</li><li dir="ltr" style="font-size: 14px;">Keep the original packaging for potential returns.</li><li dir="ltr" style="font-size: 14px;">Ensure all labels are intact and not removed.</li></ul>Thank you for choosing our products, and we appreciate your understanding of our return process. If you have any questions or you&apos;re unsure about your eligibility for a refund, please don&apos;t hesitate to contact our customer care team.

Returns Policy

We want you to be overjoyed with your Jude purchase. But, if something's not quite the right fit and you wish to exchange an item, please follow these simple steps so our team can assist you promptly.

We want you to be overjoyed with your Jude underwear. But, if something&apos;s not quite the right fit and you wish to exchange them, please follow these simple steps so our team can assist you promptly. Please note that we can only exchange unused underwear.&#xA0; <h4 dir="ltr" id="initiating-an-exchange">Initiating an Exchange:&#xA0;</h4>Exchange requests must be initiated by completing the returns form within 14 days of delivery, and products must be returned in perfect condition, including original packaging.Please note, exchanges are only possible when buying underwear. All items must be returned in their original packaging with the hygiene seal still intact. If items are returned and the hygiene seal is missing, we will not be able to offer an exchange.&#xA0; <h4 dir="ltr" id="if-you-want-to-process-an-exchange-of-our-underwear-please-fill-out-the-following">If you want to process an exchange of our underwear, please fill out the following:</h4>Please fill out the physical form included in your order and let us know which size and style of underwear you would like to exchange.Please then fill out our Jude Returns form and select the option;&#xA0;Exchange (Underwear Only). <a href="https://www.royalmail.com/track-my-return#/details/7692">https://www.royalmail.com/track-my-return#/details/7692</a>Here you will find all the information you need to generate your returns label or organise your collection. Please note, if you choose to generate a QR code, there can sometimes be a few minutes delay to receiving this via email so please allow up to 10 minutes for it to come through.Once your item has been collected or returned, please allow 3-5 working days for your exchange to be processed and shipped.&#xA0;If your returned item(s) does not meet our return policy requirements, we cannot process an exchange, so you will need to order a new item on-site instead. We&apos;ll notify you in the rare case your return doesn&apos;t match our return standards, with instructions on what to do next. For hygiene reasons, please ensure the underwear is:<ol><li dir="ltr" style="text-decoration:none;">Clean and unworn.</li><li dir="ltr" style="text-decoration:none;">Not washed or damaged.</li><li dir="ltr" style="text-decoration:none;">In sellable condition (original packaging, all labels attached, and leaflets included).</li><li dir="ltr" style="text-decoration:none;">The hygiene label is in place when trying on or returning the item.</li><li dir="ltr" style="text-decoration:none;">If you purchased a bundle of 3 pairs, open only one pack for fitting.</li></ol> Thank you for choosing our products, and we appreciate your understanding of our exchange process. If you have any questions, please don&apos;t hesitate to contact our customer care team at hello@wearejude.com.&#xA0;

Exchange Policy

What is Judes 90-day money-back guarantee: If the product is not for you, you can request a refund within the first 90 days from delivery provided your second order has not yet shipped. If your second order has shipped, you must return this order to

<div data-block="true" data-editor="7ltvj" data-offset-key="3pjpa-0-0" id="isPasted"><h1 id="what-is-your-money-back-guarantee">What is your money back guarantee?</h1>What is Judes 90-day money-back guarantee: If the product is not for you, you can request a refund within the first 90 days from delivery provided your second order has not yet shipped. If your second order has shipped, you must return this order to be eligible for a full refund. Please note that the shipping costs cannot be refunded.&#xA0;To process your refund, simply email&#xA0;<a href="mailto:hello@wearejude.com" style="text-decoration:none;">hello@wearejude.com</a>&#xA0;including your name, order number, and the date of your purchase. We aim to respond within 12 hours. Once successfully processed, you will receive your refund within 3-5 working days. &#xA0;</div><div data-block="true" data-editor="7ltvj" data-offset-key="5atqf-0-0"> </div>

What is your money back guarantee?

We Are Jude

Returns & Exchanges

Orders, Delivery & Returns

Why use the active ingredients pumpkin seed and soy germ extract?

How and when should I take the supplements?

Why give Jude a go?

Do I need to take the supplements indefinitely?

Who can take the Bladder Health Food Supplement?

What ingredients are in Jude's Bladder Health Food Supplements?

Are Jude supplements gluten free?

Are Jude supplements vegan?

Bladder Health Supplements

What is Tencel Modal?

What is the benefit of wearing these pants over pads & liners?

How do they save on landfill versus pads/liners?

What sort of times or occasions should I wear these pants?

Can I try for size and return?

How do you wash Jude's Leak-proof Pants?

Do you do different colours other than black?

Leak-proof Pants

Do I need liners or pads?

How many liners and pads come in a pack?

Bamboo Pads & Liners

Products

When will my order arrive?

How much is delivery?

Do you ship internationally?

Delivery

My order hasn't arrived, what do I do?

How do I cancel my order?

Where can I add a discount code?

What payment options are available?

Orders

How do I amend my subscription date?

How do I update my address?

When will my next payment be?

How do I cancel my Jude subscription?

Managing Your Subscription

Are there foods or drinks to watch out for when thinking about my bladder health?

Can you recommend ways to include more fibre and magnesium-rich foods in my meals?