Returns PolicyUpdated 2 months ago
We want you to be overjoyed with your Jude purchase. But, if something's not quite right and you wish to return an item, please follow these simple steps so our team can assist you promptly. Please note that we can only accept unused, unopened goods.
How to process a return with Jude:
If you want to process a return and receive a refund, please fill out this form: https://www.royalmail.com/track-my-return#/details/7692
Here you will find all the information you need to generate your returns label or organise your collection. Please note, if you choose to generate a QR code, there can sometimes be a few minutes delay to receiving this via email so please allow up to 10 minutes for it to come through.
Once your item has been collected or returned, please allow 3-5 working days for your refund to be processed. Refunds are always made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.
The cost of your return will be deducted from your refund. We will deduct the charge from your original payment method upon return.
We can only issue a refund for supplements where the packaging is sealed and secure. If your supplement packet has already been opened, we will be unable to issue a refund. You have 14 days from the day of delivery to return your item and request a refund.
Leak-Proof Underwear:
For hygiene reasons, please ensure the underwear is:
- Clean and unworn*.
- Not washed or damaged.
- In sellable condition (original packaging, all labels attached, and leaflets included).
- *Always leave the hygiene label in place when trying on or returning the item.
Remember, when trying on your Jude underwear:
- If you purchased a bundle of 3 pairs, only open one pack for fitting.
- Try on Jude's Leak-proof Underwear with your own underwear or bikini bottoms to ensure the product suits your needs, before removing the hygiene label.
- Keep the original packaging for potential returns.
- Ensure all labels are intact and not removed.
Thank you for choosing our products, and we appreciate your understanding of our return process. If you have any questions or you're unsure about your eligibility for a refund, please don't hesitate to contact our customer care team.