When will my order arrive?Updated 13 days ago

When will my order arrive?

We dispatch orders with Royal Mail Tracked 48. If you place your order before 1pm, it will leave our warehouse the same day. You should receive it within 3–5 working days.

Track your order

Your tracking number is included in your order confirmation email. You can use it to follow your parcel here:

Track your order with Royal Mail →

What if my order hasn't arrived?

If your order hasn't arrived within 5 working days, please allow an additional 3 working days for Royal Mail to complete the delivery.

Occasionally, parcels can experience delays within the Royal Mail network, and most delayed orders arrive during this extra time.

If your parcel still hasn't arrived after 8 working days, please contact us at [email protected] with your order number.

Subscribers — need your order sooner?

If your next renewal is coming up around a Bank Holiday, you can bring your shipment date forward so you're never caught short. Just log in to your account and either click Get now or move your next order to an earlier date.

Not sure how to do that? Email us at [email protected] and we'll sort it for you.

Still have questions? Our team are here to help — reach us at [email protected] or via the chat on our website.